E-Billing

Prefer to receive your bills via email rather than mail?

Sign up for Electronic Billing through 3-easy steps:

  1. Download the form here & print it
  2. Submit the completed form via email to myaccount@cuinc.ca (a clear photo of your completed agreement is great) or drop it off at #403, 320 West Creek Drive in the 24/7 drop box
  3. Open and view your monthly e-bill on your computer

* Please ensure you check your junk mail box for your bill and move it to your inbox* Most mail services eg. hotmail only store junkmail for 10 days.

Meter Read & Billing Schedule

Meters are read and utility bills are sent out on a monthly basis. Basic charges are as follows:

Charges

Water basic charge

The basic residential charge for water effective January 1, 2017 is $28.01 per month. Commercial customers basic charge is $78.39 per month.

Sewer basic charge

The basic residential charge for wastewater (sewer) effective March 1, 2016 is $40.89 per month. Commercial customers basic charge is $106.67 per month.

Stormwater basic charge

The residential charge for stormwater service is $16.03 per month. Commercial customers basic charge is $26.97 per month.

Lifecycle Fund

Residential Fee – $3.56 per month
Commercial Fee – $7.18 per month

Your Bill

How is my Meter Read?

Consumption is read via RFID (radio-frequency identification) or a walking meter reader. A basic breakdown of charges can be found below:

Basic Water Service Charge

The service charge on your water bill is for the cost and maintenance of your water meter, as well as the cost of reading the meter and issuing your bill.

Water Consumption Charges

This charge is based on the amount of water you use during the billing period. It includes the cost of drawing the water from the Bow River, treating, pumping and delivering the water from the City of Calgary to your house in Chestermere. Your water consumption is measured in metres cubed (cubic metres). One cubic metre is equal to 1,000 litres or 220 gallons.

Basic Sewer Charge

The service charge on your sanitary sewer bill covers the costs associated with the infrastructure needed to collect the wastewater from your home for delivery to the treatment plant in Calgary and includes the cost of issuing your bill.

Sanitary Sewer Consumption Charge

This charge is based on the amount of wastewater you produce, which is determined from the amount of water you use (that flows into your house).

 

Rental Properties

For every rental property in Chestermere, both the landlord and tenant will receive a copy of the tenant’s monthly bill.