CUI issues a monthly account statement to both the Owner on Title and the tenant.

Occupied Property

When the property is occupied, tenants apply to CUI for a customer account. An account set up fee and security deposit are charged to tenants in accordance with our service guidelines. While occupied, the tenant is held responsible for all costs related to the services they receive.

Unoccupied Property

When the property is unoccupied, the Owner on Title is the primary account holder and is responsible for paying all costs associated with the property. This is in accordance with City of Chestermere Bylaw No. 025-13, Part IV, Sec 38.

Landlords, please note that each time a tenant vacates the property, the customer account number will change.

Questions? Please call us at 403-207-7284 or email myaccount@cuinc.ca.